Mountain Sports Specialist

Customer Service
+33 4 79 00 42 41
  1. Home
  2. Procedure of return and refund

Procedure of return and refund

How to return my order and be refunded if it does not satisfy me ?

You have a period of 30 days from the receipt of your products to exercise your right of withdrawal with Precisionski without having to justify reasons nor to pay penalty.

In case of exercising the right of withdrawal within the abovementioned period, only the price of the product or products purchased will be refunded.

The return is free of charge. This offer is only valid for a return from France. Make your return request via the interface in your account, once validated, you will receive a return slip from THE POST office by mail to print and put on your parcel.

Returns are free of charge only for Metropolitan France, for other countries, the return are the responsibility of the customer.

Attention, this offer of free return is valid only once per order.

Precisionski does not practice exchange. When returning your order, you will automatically be refunded or returned products. You will receive an email confirmation as well as a document named "have" to inform you of the amount of credit on the means of payment used.

It will be necessary to take a new order to receive the new article.

If the client wishes to use a voucher at its own expense, no refund will be possible the fact that the client received a delivery slip from The Post office Colissimo. If the client does not receive the email, they should contact the support who will send this voucher by email via our support.

When am I reimbursed ?

The return service treats the package within 72 hours, it is unnecessary to write or call us before this time limit of 72 hours once we have received the parcel. When the refund will be done by our service, please allow 48 hours depending on the mode of payment used. The entire order is refunded, except when the customer took the option of express delivery with Chronopost in his home or delivery Predict by Appointment with DPD, the shipping fee will not be refunded. The costs of the port of shipment shall be reimbursed only on the supply relay.

Returns are to perform in their original condition and complete (including packaging and labels) and accompanied by a copy of the purchase invoice and the return voucher available.

Codes, sponsorships will not be refunded. When returning an order containing multiple items, the code sponsorship is totally deducted from the refund, there is no pro-rata if the total order is not refunded.

My package holds products that do not match my order, damaged or defective

We commit ourselves to you refund or exchange the products apparently defective, damaged or damaged or not corresponding to your order. In this case, we thank you to kindly make a detailed statement in writing and return the products. Precisionski will, at your choice, exchange or refund the product. The postage costs will be reimbursed on the basis of the invoiced price and the cost of return via Colissimo will be reimbursed to you by discount vouchers. In any case, you benefit from legal guarantees of conformity and hidden defects, in accordance with the legal provisions in force.

Where is my order ?

If your order is delayed you can log in on your account Precisionski and view the status of your order.

How to get track of my order ?

Once your order is shipped, you will receive an email with the tracking number of your order.

If your tracking indicates a delivery or a receipt of the parcel to your Relay, you can go to the within of your Relay with the tracking number and proof of identity.

What the articles ordered on the site can be returned ?

All the products of the site can be returned, except those bearing an indication to the contrary. The returned products must be intact, in perfect state of resale, in their original packaging. It must not have been worn or used, or suffered the slightest damage, and in a state of perfect cleanliness. Any product that is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.

The right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized (Article 121-20-2). This article is only valid for packs ski come with the bindings mounted to the customer's request. The mounting fasteners being personalized to the size shoe the customer.

No ski or snowboard will not be returned for exchange.

No request for return will not be accepted under the pretext, after receiving a cheaper price from one of our competitors.

Procedure for a return :

To return your product, simply log on to the website.

Then you click on "My Account" in the top right once logged in.

Then, you click on the left on My Orders. Your command appears. You click details in the last column of your order.

You select the product that you want to return us to the bottom of the page, the order is opened when you clicked on "Details". You indicate the reason for return, and then you click on " generate a return.

We will validate your return request, an email will be sent to you.

At this time there, you go back to your account, and you click on "My RETURNS". You print the sheet return label that you will slip in the package. Immediately upon its receipt or the receipt of the N° of follow-up, we will exchange, or refund of your order (48 hours).

All packages sent outside of this procedure shall not be processed.

Return Shoes:
Shoes must be returned in the original cardboard box, the cardboard shoes will can be used as the shipping carton, this set must be packed in an envelope or other cardboard for protection during shipment.

Precisionski reserves the right to withhold 5% of the total amount of your order if the parcel is shipped back to us without taking the care to respect the instructions of the packaging of the returned products.